Terms and Conditions

How to Order


Payment can be made with currency (SGD) by Funds Transfer via ATM/Internet Banking/PayNow, or Credit/Debit Card via PayPal (PayPal account is not required to pay with a credit/debit card).

For payment via ATM/Internet Banking, Seller's OCBC Bank Account No. will be provided by email. 

For payment via PayNow, use below QR Code or company registration no. T16LL1118F

Please note that Inter-Bank transfers may take approximately 3-4 days to be processed by the Bank.

Upon receipt of payment, Seller will acknowledge receipt via Email and process Buyer's order.



Shipping Charges include Handling Fee of S$1.50.

For Registered Mail (Optional), an additional fee of S$2.25 will be charged.

FREE SHIPPING for minimum spent of $30.00.

Shipping Fee (Tracked Package)

Flat Fee of S$4.70

Items will be mailed out within 3-4 working days upon receipt of payment.

The Seller is not responsible for any loss or damage of item delivery.

To track Registered Mail, please click here



Items that are defective can be exchanged or refunded, provided the following conditions are met:

  1. Please inform us within 3 days from the date of receipt of item before returning the item. We will issue you a RA number. Please include the RA number on your return package. 

  2. Please return the item within 7 days of receipt. 

  3. The item needs to be in an original and unused condition with original packaging and receipt. 

  4. The item needs to be returned by Registered mail and notice of Delivery confirmation to be sent to us. 

  5. Return shipping cost will be borne by the buyer. 

  6. For custom made items, there is no refund or exchange. 

  7. The item to be returned needs to be properly packed and sealed. We are not responsible for loss or damage of the item in transit. Only upon receipt of the item, we will proceed with the refund.

* The Seller reserves the right to amend the above Terms and Conditions as applicable without prior notice

  • Mailing List

    Enter your e-mail address to receive our newsletter
    Please enter a valid email address.
    Email address already subscribed.

    Follow Us

Copyright © 2020 ArtzGem Artists' Shop (owned by ArtzGem LLP (UEN T16LL1118F). All Rights Reserved.

eCommerce by CubeCart skin design by Indrum